Privacy Policy
Introduction
At Supplying Demand, we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines the types of personal information we collect, how it is used, and the steps we take to ensure your personal data is handled responsibly.
Information Collection
We collect the standard information necessary to process payments, fulfill orders, and provide customer service. This includes but is not limited to, your name, billing and shipping addresses, payment details, and contact information.
Information Collection Method
Information is collected directly from you when you place an order or interact with our services.
Use of Collected Information
The information we collect is used for processing orders, providing customer service, and, when you opt in through our newsletter signup or customer dashboard, sending marketing communications. Signed-in customers can enable or disable marketing communications within their customer dashboard on supplyingdemand.com.
Third-Party Sharing
PayPal processes payment information for order fulfillment. ActiveCampaign processes email addresses and newsletter preferences for subscribers. We share personal information with these providers only as needed to deliver their respective services.
Data Storage and Protection
Supplying Demand does not store any personal information related to purchases. All payment information is processed and secured by PayPal, adhering to strict security standards.
Customer Rights
Customers have the right to update their personal information and newsletter preference through the customer dashboard. Newsletter recipients can also use the unsubscribe link included in marketing emails.
Cookies and Tracking Technologies
Supplying Demand uses cookies and similar technologies to keep the website working, understand shopping and checkout activity, improve the customer experience, and support analytics and session replay. These tools may collect information such as page views, cart and checkout events, device and browser details, and account identifiers for signed-in customers. Payment fields are processed by our payment providers and are not recorded by our analytics tools.
Reviewing, Updating, or Deleting Your Information
Signed-in customers can review and update account information in the customer dashboard. To request deletion of account or newsletter information, including information processed by ActiveCampaign, contact our Customer Support team. Payment information is managed by PayPal and is subject to PayPal's policies and settings.
Changes to the Privacy Policy
We reserve the right to make changes to this Privacy Policy at any time. Any changes will be posted on our website and, where applicable, notified to you by email—if you have opted in for email communications through our newsletter signup or customer dashboard.
Contact Us
For any questions or concerns regarding our Privacy Policy or your personal information, please contact our Customer Support team at [email protected].